Complaints Procedure

Complaints Procedure


At Christ Church C E Primary School we strive to care for each individual pupil and provide the best education possible to suit the child’s learning needs. Regrettably, there may be times when complaints arise. Please feel free to contact the school quickly if a problem occurs. This will help to avoid ill feeling or worry. We will do our best to put the problem right as soon as we can.

Should you feel that a complaint needs to be dealt with, may we suggest the following procedures.


Speak to your child’s class teacher after school and seek an explanation. If you are concerned in the morning please come early to school and see your child’s class teacher or head teacher.


Refer your complaint to the head teacher if necessary who will almost invariably be able to resolve difficulties in consultation with all parties concerned.


Complaints can be formally referred in writing to the Governing Body by writing, addressed to the Chair of Governors c/o the school.


If you still feel concerned, you may wish to contact the Local Education Authority at the Civic Centre, Darwall Street, Walsall, Telephone 01922 650000.